How can we help
Orders to the USA can take up to 10 working days for delivery. On average are parcels arrive sooner but customs can often cause delays.
The default charge to send orders is currently £79.99. Due to size and weight of parcels, when often shipping horse rugs & larger items, the carriage charge can often be greater than that originally charged.
In this case, we hold the right to ask for further payment to clear any outstanding excess.
If you choose not to pay the extra charge, we can without delay, cancel the order and refund the whole amount back to your account. Should you have any questions please feel free to email firstname.lastname@example.org where we can obtain a quote if necessary.
Please Note We Are Unable To Refund The Original Cost Of Shipping For Any Items Returned From Overseas.
Duty & Customs.
Overseas orders may be subject to customs duty charges when entering your country. Unfortunately we have no control over these charges and these are to be paid by the receiver.
Should you have any questions with import please feel free to contact your countries Customs Department.
Due to international restrictions we are unable to send Liquids, Waxes, Creams or supplements outside of the EU. If you accidentally place an item in your order we will delete the product from your basket and send the remaining order without the prohibited supplement. We will of course refund your basket in full.