Special Orders & Back Orders
Any special orders or orders placed on the back order system, will be sent out as soon as items come into stock. We will keep you informed of any delays and estimated times of delivery. If you are unhappy with the estimated delivery schedule at this point, you will be entitled to a 100% refund.
Further Delivery Information
Delivery to Countries outside of the UK
Delivery to Countries outside of the UK can often vary, due to weight and size of your order. Please note that the cost quoted for delivery is an estimate.
Although 99% of the time your carriage costs are covered.
It is sometimes required to contact you to arrange further payment to ship large or heavy items to you, as the costs when shipping via Air Freight are worked out on volume metric weight. At this point you can either pay the additional balance or request a full refund, should you not want to proceed.
Please note, we are unable to ship Equine America products outside of the UK.
Deliveries to United States
Due to size and weight of parcels, the carriage charge can often be greater than that originally charged. In this case, we hold the right to ask for further payment to clear any outstanding excess.
If you chose not to pay the extra charge, we can without delay, cancel the order and refund the whole amount back to your account.
Should you have any questions please feel free to email sales@justequine.co.uk where we can obtain a quote if necessary.
Please Be Aware We are not allowed to send Liquids, Waxes, Creams or Aerosols. These will be deleted out of your order and the cost refunded back to your card.
Should you have any questions with import please feel free to contact your countries Customs Department. Orders from the UK to the USA can be subject to customs charges, paid for by yourselves. We are unable to affect any control over these import duties.